Apartments, condos and HOAs.

Who owns the wall

In a condo or HOA the single hardest question is usually not technical, it is jurisdictional: which damage falls to the association master policy and which falls to the individual unit owner. That line sits in the CC&Rs and it varies building to building. We do not interpret your governing documents — but we do scope and document the loss so the split can be made cleanly, rather than handing you one undifferentiated invoice for a building.

One failure, many claims

A riser failure or a roof breach produces a set of related but separate losses. Each affected unit needs its own moisture record and its own photo set even though the crew, the equipment and the cause are shared. Doing that from the start costs almost nothing; reconstructing it after the fact from a single combined file is painful and sometimes impossible.

Access is the schedule

The drying timeline in occupied multi-family is set by when you can legally and practically get into units, not by how fast materials dry. Notice requirements, residents who work nights, units where nobody answers. We plan around that instead of assuming it away, and we tell you honestly when access delays are going to extend the drying window and why.

Boards need something they can vote on

An HOA board cannot approve a verbal estimate. What they can approve is a written scope with a clear cause, a clear division between association and owner responsibility, and a number. We write it that way because otherwise the job sits until the next monthly meeting while the building stays wet.